Passkeys

Samsung passkey added instead of Google passkey on phone

Problem: I am using a Samsung Android device with Samsung Pass or Samsung Wallet installed and when I try to add a Google passkey to my phone using the passkey wizard, it gets added as a Samsung passkey instead. Answer: In order to correctly save the passkey within your Google Password Manager key store, you will need to select the small More Options text in the bottom left of the Samsung Pass popup and from there select the Google Passkey option.

Unable to register or use external phone passkey

Problem: When I try to register or use an external passkey on my device, I do not see the option to use an external device via a QR code. Answer: This normally occurs when you do not have Bluetooth support on your device, please check to see if you have a Bluetooth adaptor installed on your device and that Bluetooth is enabled.